Privacy Notice

This Privacy Notice describes how LabKnuckles (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit labknuckles.com, interact with our products, or contact us about a partnership or demo.

We are an independent software company. We aim to collect only what we need to operate our website, respond to inquiries, and improve our products — and to be straightforward with you about how that works.

LabKnuckles is the data controller responsible for the personal information you submit through labknuckles.com. Where a partner or dealer deploys a LabKnuckles product on their own website or domain, that partner is the controller for the personal information collected through their deployment, and their own privacy notice applies.

If you have a question about which notice applies to a particular product experience, contact us using the details below.

Information you provide directly. When you submit our contact form, we collect your name, company, email address, an optional phone number, the product or topic you’re interested in, and your message. We also collect any information you choose to include in that message.

Information collected automatically. Like most websites, we may collect limited technical information automatically, such as your browser type, device, approximate location (country/region level), referring page, and the pages you visit. We use this to keep the site working, understand traffic patterns, and improve performance.

Cookies and similar technologies. We may use cookies or similar technologies for basic site functionality and to measure aggregated, anonymous traffic. We do not sell personal information or use it for targeted advertising.

We use the information we collect to:

• Respond to your inquiries, demo requests, and partnership conversations.
• Operate, maintain, and secure labknuckles.com and our products.
• Understand how visitors use our site so we can improve it.
• Communicate with you about our products when you’ve asked us to.
• Meet legal obligations and protect against fraud or abuse.

For visitors in the European Economic Area, the United Kingdom, and Switzerland, our legal bases for processing are typically: (a) our legitimate interests in operating our business and responding to your requests; (b) the performance of a contract or steps before a contract when you ask us about a product or partnership; and (c) your consent where we rely on cookies or similar technologies you can turn off.

You can object to processing based on legitimate interests, and you may withdraw consent for cookie-based processing at any time.

We do not sell your personal information. We share information only as needed to operate the business — for example, with hosting and infrastructure providers that help us run labknuckles.com, and with a CRM or email tool we use to manage inquiries.

When we work with a third-party service provider, we expect them to handle information consistent with our instructions and applicable law. We may also disclose information when required by law or to protect our rights, our users, or the public.

We keep personal information only as long as we need it for the purpose it was collected — for example, to respond to your inquiry and, where relevant, to continue a business conversation. After that, we delete or anonymize it unless we’re required to keep it longer for legal or security reasons.

We use reasonable technical and organizational measures to protect personal information, including access controls and encryption in transit. No method of transmission or storage is fully secure, but we work to reduce risk and to handle information with care.

Contact form submissions are protected by validation and spam controls. API keys and integration credentials are stored on the server and are never exposed in front-end code.

LabKnuckles and our service providers may process information in countries outside your own. Where that happens, we rely on appropriate safeguards — such as standard contractual clauses — to help protect your information consistent with applicable law.

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information; object to processing; request portability; and — for consent-based processing — withdraw consent. You may also have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us using the details below. We may ask for information to verify your identity before we act on a request.

We use cookies and similar technologies for basic functionality and to measure anonymous traffic in aggregate. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

labknuckles.com is not directed to children, and we do not knowingly collect personal information from anyone under the age required by applicable law. If you believe we have collected information from a child in error, contact us and we will delete it.

We may update this Privacy Notice as our products, practices, or legal obligations change. The “last updated” date above reflects the most recent review. Material changes will be posted on this page.

If you have questions about this Privacy Notice or how we handle personal information, contact us through our contact page. We will route privacy questions to the appropriate person and respond as soon as we can.

For privacy-specific requests, include “Privacy” in your subject line so we can prioritize it.